Thank you for shopping at Skandiai.com. We value your satisfaction and aim to ensure you are happy with your purchase. Please review our refund policy below to understand how we handle returns and refunds.

1. Return Eligibility

• Items purchased on Skandiai.com are eligible for return within 30 days of the purchase date, provided the items are in unused, original condition with all tags, packaging, and accessories.
• Certain products, such as personalized or downloadable items, are non-refundable. Please check the product description before purchasing.

2. Refund Process

• To initiate a return, please contact our customer support team at [[email protected]] with your order number and details of the item(s) you wish to return.
• Once your return is approved, you will receive instructions on how to send the item back to us. Customers are responsible for shipping costs for returned items unless the item is defective or incorrect.
• Refunds will be processed to the original payment method once the returned item is received and inspected.
• Please allow up to 14 business days for the refund to appear in your account.

3. Damaged or Defective Items

• If you received a damaged or defective item, please contact us immediately. We will either send you a replacement or process a full refund, including shipping charges.

4. Exchanges

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

5. Non-Refundable Items The following items are non-refundable:

• Gift cards
• Downloadable software
• Sale or clearance items (unless defective)

6. Late or Missing Refunds If you haven’t received a refund yet, please double-check your bank account and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at [[email protected]].